Privacy Policy
Effective 9 September 2026 · updated 14 October 2026 · Adom Ride is operated by Kwan Adom Ride Ltd (Reg. No. CS216841026), Lagoon BP, near Zenith College, Trade Fair–La, Accra, GL-036-6476 · P.O. Box MP 4568, Mamprobi-Accra · Tel 059 601 2413 · Support 059 680 0025 · support@adomride.com
Adom Ride is a ride-hailing and delivery service for okada (motorcycle), pragya (tricycle) and car trips in Ghana. This policy explains what personal data we collect from customers and riders, why, and the rights you have under Ghana's Data Protection Act, 2012 (Act 843).
1. What we collect
| Data | From whom | Why |
|---|---|---|
| Phone number, name, town, language | Customers and riders | To create your account, sign you in with an SMS code and contact you about trips |
| Pickup and drop-off locations, and your phone's location while you use the app | Customers | To find nearby riders, calculate fares and show live tracking |
| Live location while online and during trips | Riders | To dispatch jobs, show customers where their rider is and keep trip records |
| Driving licence, Ghana Card number (never a copy or photo of the card), vehicle registration, insurance and roadworthy documents, photograph | Riders | To verify identity and legal eligibility to carry passengers and parcels under the Road Traffic Regulations. Identity is verified against the National Identification Authority register as required by the National Identity Register (Amendment) Regulations, 2026 (L.I. 2523); we record only that the check was done, when and by which method |
| Trip history, fares, ratings, chat messages between customer and rider, support tickets | Both | To run the service, resolve disputes and improve safety |
| Mobile money number and network, payment references | Both | To collect fares and pay riders. Card and MoMo PINs are handled by our payment provider and never reach us |
| Trusted contact name and number | Optional, both | Only used to send an SMS with your live trip link if you press SOS |
| Package receiver's phone number | Customers, for deliveries | To send the receiver delivery status by SMS |
| Device and usage information, IP address | Both | Security, fraud prevention and fixing faults |
2. How we use it
- Matching customers with riders and completing trips and deliveries.
- Sending SMS and in-app notifications about your trips, sign-in codes and safety alerts. We do not send marketing SMS without your consent, and you can opt out at any time.
- Verifying riders and keeping records required by the Driver and Vehicle Licensing Authority, the National Road Safety Authority and the Postal and Courier Services Regulatory Commission.
- Processing payments and rider payouts, and keeping accounting records required by the Ghana Revenue Authority.
- Investigating safety incidents, complaints and fraud.
3. Who we share it with
- Your rider or customer: first name, rating, pickup and drop-off points, and phone number so you can call each other during a trip.
- The person you share a live-tracking link with sees the trip route, rider's first name, vehicle and live position, not your phone number.
- Service providers acting for us: SMS gateway (mNotify/BMS), payment processor (Paystack), and our hosting provider (DigitalOcean, data centre in London). Each is bound by contract to protect your data.
- Authorities when the law requires it, including the Police in a safety emergency and regulators listed above.
- We do not sell personal data.
4. How long we keep it
- Account details: while your account is active and for 2 years after closure.
- Trip records and payments: 6 years, as required for tax and accounting.
- Location traces: 12 months.
- Chat messages: 90 days.
- Rider verification documents: for the life of the rider account plus 2 years.
5. Your rights
You may ask to see the personal data we hold about you, correct it, or ask us to delete your account and data (how to: adomride.com/delete-account) where we are not required by law to keep it. You may withdraw consent for optional features (trusted contact, marketing) at any time in the app's Profile screen. To exercise these rights, email support@adomride.com or use Help in the app. You may also complain to the Data Protection Commission of Ghana.
6. Security
Data travels over encrypted connections (HTTPS). Sign-in uses one-time SMS codes; staff access is password-protected and logged. Payment card details never touch our servers.
7. Children
Adom Ride is for adults. Riders must be at least 21 as required by the Road Traffic Regulations, 2026.
8. Changes and contact
We will post changes to this policy here and notify you in the app for significant changes. Contact: support@adomride.com. Data controller: Kwan Adom Ride Ltd (Reg. No. CS216841026), Lagoon BP, near Zenith College, Trade Fair–La, Accra, GL-036-6476; P.O. Box MP 4568, Mamprobi-Accra; tel. 059 601 2413.
Draft for review by counsel before Data Protection Commission registration.