Delete your Adom Ride account
Adom Ride is operated by Kwan Adom Ride Ltd · support@adomride.com
How to ask for deletion
Send the words DELETE MY ACCOUNT from the phone number registered on the account, either:
- by WhatsApp or SMS to 059 680 0025, or
- by email to support@adomride.com, stating your registered phone number.
Delete some data but keep your account
You can ask us to delete particular data without closing your account: for example your chat messages, saved places, profile photo, email address, trusted contact, or a rider document you have replaced. Send DELETE MY DATA and say what you want removed, to the same WhatsApp, SMS or email contacts above. We confirm by calling your registered number and complete it within 7 days. Records the law requires us to keep (trips, fares and payments) are kept, as explained below. You can also remove saved places and change your photo yourself under Profile in the app.
What is deleted
- Your name, phone number, email, profile photo and saved places.
- Rider documents: licence, Ghana Card and vehicle photos, ID numbers and MoMo details.
- Your location history, sign-in sessions and notification settings.
Your phone number is freed. If you later sign in again, you start as a new customer.
What is kept, and why
- Records of completed trips, fares, commissions and payments are kept for the period the law requires for tax and accounting, and to answer any dispute or lawful request. They no longer carry your phone number, ID numbers, photo or contact details.
- A rider's name may remain against past trips so that customers' records of who carried them stay accurate.
Before you ask
- Finish or cancel any trip in progress.
- Riders: cash out any wallet balance first; a wallet with money on it cannot be deleted until it is settled.
See also our Privacy Policy and Terms of Service.