Terms of Service

Effective 9 September 2026 · updated 25 October 2026 · Adom Ride is operated by Kwan Adom Ride Ltd (Reg. No. CS216841026), Lagoon BP, near Zenith College, Trade Fair–La, Accra, GL-036-6476 · P.O. Box MP 4568, Mamprobi-Accra · Tel 059 601 2413 · Support 059 680 0025 · support@adomride.com

1. The service

Adom Ride is operated by Kwan Adom Ride Ltd, a company incorporated in Ghana under the Companies Act, 2019 (Act 992), registration number CS216841026, with its registered office at Lagoon BP, near Zenith College, Trade Fair–La, Accra ("Adom Ride", "we", "us"). Adom Ride is a technology platform that connects customers who need a ride or a delivery with independent riders operating motorcycles (okada), tricycles (pragya) and cars in Ghana. Riders are independent contractors, not employees of Adom Ride. Bookings can be made through the app, by USSD, by SMS or through our dispatch desk.

2. Accounts

You must be 18 or older to book, and 21 or older with a valid DVLA licence to ride. You sign in with your phone number and a one-time code; keep your phone secure and tell us if it is lost. One account per person.

3. Fares and payment

• The app shows the fare before you book. The fare you confirm is the fare you pay.
• Pay in cash to the rider, by mobile money, or from your Adom Ride wallet. Wallet credit can be used only for Adom Ride fares and refunds and cannot be withdrawn as cash.
• Cancelling after a rider has accepted, beyond the free window shown in the app, incurs the cancellation fee shown at the time.
• Waiting. Be ready at the pickup when your rider arrives. The free waiting time, the charge for each further minute and the cap are shown in the app before you confirm the booking. Any waiting charge is added to the fare: a cash fare is paid to the rider, and for mobile money or wallet trips it is taken from your Adom Ride wallet when the trip ends.
• No-show. If you (or, for a delivery, the sender) are not at the pickup within the time shown in the app after the rider arrives, the rider may close the trip and the no-show fee shown at booking is charged to you and paid to the rider. Riders must try to reach you by phone first.
• A stop or change of destination that you ask for after booking is a new request. The rider may decline it, and any fare for it is agreed before it is carried out.
• Prices include a service fee that covers insurance, messaging and regulatory charges.

4. Safety rules

• Every okada passenger must wear the helmet the rider provides. Refuse the trip and report it if none is offered.
• Riders must hold a valid licence, insurance and roadworthy certificate, belong to a recognised riders' union, and obey the Road Traffic Regulations.
• Use the SOS button in an emergency; it alerts our operations team and your trusted contact. For immediate danger call the Police on 191 or Ambulance on 193.
• Abuse, harassment or unsafe behaviour by either party leads to suspension.

5. Deliveries

• Do not send cash, fuel, weapons, illegal items, live animals or anything that needs a licence to transport. Medicines may be sent only with the receiver's consent.
• Describe the package honestly and mark fragile items. Riders may refuse packages that are unsafe or do not match the description.
• Our liability for a lost or damaged package is limited to GH₵500 per delivery unless a higher value was declared and accepted before pickup.
• Receiver absent. Give a receiver phone number and make sure they will be there. If the receiver cannot be found at the drop-off, the rider will tell you and the receiver, wait the time shown in the app, and may then bring the package back to you. The return trip is charged at the share of the standard fare for the way back that is shown in the app, and added to your fare. You take the package back against the handover code shown in your app.

5A. Tours and charter hire

Tours & charter lets you hire a whole vehicle (minibus, bus, coach or 4x4) with a driver for a stated trip and dates. The vehicles belong to partner operators we have vetted; Adom Ride arranges the hire and collects payment on the operator's behalf.

• Quote first. You send a request; we reply with a total price. Nothing is charged until you accept the quote.
• Deposit. Accepting the quote and paying the deposit shown (a percentage of the price, by Mobile Money) confirms the booking. The balance is due before departure, by Mobile Money, bank transfer or cash to our desk, and we will not release the vehicle until it is received.
• What the price covers. The quote states what is included (normally the vehicle, driver and fuel for the stated itinerary). Tolls, park and site entry fees, meals and extra stops are for your account unless the quote says otherwise.
• Cancelling. Before paying the deposit you may cancel at any time at no cost. After the deposit: cancel 7 or more days before departure and the deposit is returned to your wallet; cancel within 7 days and the deposit is kept to cover the operator's lost booking. If we or the operator cancel, the deposit is returned in full.
• Changes. Changing dates, passengers or itinerary may change the price; we will confirm any new price before you are bound by it.
• On the trip. The driver follows the agreed itinerary and road-safety law. Passengers must not exceed the vehicle's seats. Damage caused by passengers is charged to the person who booked.

6. Ratings, cancellations and suspension

Customers and riders rate each other after every trip. Repeated low ratings, frequent cancellations or breaches of these terms may lead to suspension or closure of an account. Riders' acceptance and completion rates are shown to them in the app.

7. Our responsibility

Adom Ride arranges trips; riders provide them. We verify riders and require insurance, but we are not a carrier and do not guarantee availability, arrival times or the conduct of independent riders. To the extent permitted by Ghanaian law, our liability to you for any claim is limited to the fare of the trip concerned, except where a personal-accident policy arranged by us provides cover.

8. Privacy

Our Privacy Policy explains what data we collect and why. By using Adom Ride you agree to it.

9. Changes and law

We may update these terms; the current version is always at adomride.com/terms and material changes are announced in the app. These terms are governed by the laws of Ghana and disputes are subject to the courts of Ghana. Questions: support@adomride.com.

Draft for review by counsel before launch.